Privacy policy (“we”, “us”, or “our”) is committed to protecting and respecting your personal information and privacy.

This policy (together with our cookies policy, website terms of use and any other documents referred to on our website) sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us. By visiting you are accepting and consenting to the practices described in this policy.

Please read the following carefully to understand how we collect and use your information. If you have any questions about this policy or our use of your information you can contact us at
Changes we may make to this policy will be posted on this page. Please check back frequently to see any updates or changes to this policy.

Information We May Collect From You

We may collect and process the following information about you:

Information you give us: You may give us information about you by filling in forms on our website, subscribing to our services or by corresponding with us by e-mail, social media or otherwise. This includes information you provide when you register to use our website, subscribe to our service, search for tickets, order tickets on our website, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website. The information you give us may include but not limited to your name, date of birth, address, country of residence, e-mail address,phone number.
Information we collect about you: Each time you visit our website we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); tickets and/or journeys you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources: We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that information that it may be shared internally and combined with information collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a smooth user experience when you use our website and also allows us to improve our website. For detailed information on the cookies we use and what we use them for see our cookies policy.

Uses Made of Your Information

We use information held about you in the following ways:

Information you give to us. We will use this information:
to provide you, or permit selected third parties to provide you, with information about products or services we feel may interest you.
to notify you about changes to our company or services;
to ensure that content from our website is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our website safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our website about products or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We may share your information with selected third parties including:
analytic and search engine providers that assist us in the improvement and optimization of our website.
We may disclose your personal information to third parties:
if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and law enforcement agencies. In some circumstances, disclosures of personal data to the police (and other law enforcement agencies) are permitted by the Data Protection Act 1998 (DPA), if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders.


All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.



Last updated: December 2015